Soft Skill Courses
Do your cleaning staff realise how important they are? Do they have the training to carry out their duties, including the extra ones expected by customers? Do you want to assist them to grow their role in the organisation? Then this is the course for them.
The aim of this course is to empower cleaning staff to take responsibility for the quality of their work, to provide excellent customer service to internal and external customers and to be able to confidently take on cleaning tasks.
Understanding the purpose of cleaning in an organisation
Identifying the basic techniques in cleaning
Selecting the correct equipment
Identifying the correct detergents and cleaning products
Managing the process flow
Understanding the role of health and safety in cleaning
Cleaning various floor surfaces
Handling high frequency cleaning
Identifying common cleaning problems and how to overcome them
Getting it right first time!
Client Relations Courses
Excellence in customer service doesn’t come about accidentally. It needs to be carefully defined, planned and managed. The trick isn’t announcing that your company delivers excellent service – it is actually delivering it, day in and day out, across all the interactions you have with those that support you – internally and externally.
Excellent customer service has its roots in specific communication, interpersonal and leadership skills which have been proven to work time and again in real customer situations. By attending this course you will learn to use them properly and you will learn the secrets that drive many of the service leaders in today’s marketplace.
Understand your company’s standards
Build your knowledge of company products and services, and their featurs and benefits
Understand the importance of obtaining customer feedback
Keep track of what your customers and staff think of your service
Master interpersonal skills
Improve your telephone skills
Monitor staff-customer relations
Understand the importance of evaluating and dealing with customer complaints
Establish rapport with customers and maintain a professional relationship
Identify customer requirements
Identify ways to improve complaint handling procedures and increase customer satisfaction
This introductory course is intended for those who have little or no experience with computers. We will take you through the inside and outside of a computer, into the operating system, and through some basic applications
Understand general computing concepts
Understand the difference between hardware and software, and how each works
Learn the first steps of using a computer, including using the keyboard, mouse, and Windows desktop
Be able to effectively manage and use files and folders
Start up and shut down a personal computer system
Change the configuration of a personal computer
Use personal computer operating system functions
A practical approach focussing upon the fundamental practical skills in horticultural.