Based on SAQA’s Unit Standard 14338 NQF Level 2, 2 Credits | 4 OPSA CPD Points
Excellence in customer service doesn’t come about accidentally. It needs to be carefully defined, planned and managed. The trick isn’t announcing that your company delivers excellent service – it is actually delivering it, day in and day out, across all the interactions you have with those that support you – internally and externally.
Excellent customer service has its roots in specific communication, interpersonal and leadership skills which have been proven to work time and again in real customer situations. By attending this course you will learn to use them properly and you will learn the secrets that drive many of the service leaders in today’s marketplace.